24/7 medical desk · ICU-capable aircraft · Bed-to-bed
Tell us where the patient is, where they need to go and their current condition. Our medical desk is staffed 24 hours and will review the case and come back with aircraft and crew options.
Already have an RFQ prepared? Email charters@aviall.com.au
Speaking to someone is usually the fastest way to start.
Our medical transfer desk is staffed 24 hours. You do not need complete information to make the first call, the current location of the patient and where they need to go is enough to begin.
Patient information is treated as sensitive. Medical detail and uploaded reports go only to the clinical and operations coordinators handling the case, are never placed in web addresses, and are never shared with advertising or analytics platforms.
Aviall arranges air ambulance and medevac flights for patients who cannot travel on a commercial service, or who need clinical care to continue during the transfer.
We handle the aircraft, the medical crew, ground ambulances at both ends, permits and hospital liaison. Where an assistance company or insurer is involved, we deal with them directly on authorisation and documentation.
An air ambulance is normally used where clinical care has to continue all the way to the receiving hospital. The cases we see most often:
Aircraft and crew are matched to the patient's acuity, not to a standard package. A stable stretcher case and a ventilated ICU case are different aircraft configurations and different crew.
We operate worldwide and can arrange international medical evacuation flights anywhere in the world.
Depending on urgency, distance and patient condition, we select the right platform for the mission:
Air ambulance pricing depends on distance and routing, aircraft type, medical team requirements and urgency of deployment. Indicative range: AUD $20,000, $250,000+ per mission.
In many cases, travel insurance, assistance companies, government programs or sponsoring organisations may fund part or all of the evacuation. Contact us immediately for an exact quote.
Speed is critical. Our priority is getting the patient to definitive care as fast as possible.
We manage the complexity so you can focus on the patient.
We regularly assist with mission profiles including:
Invasive ventilation, multi-channel infusion, full multi-parameter monitoring and defibrillation as the baseline configuration.
Mission-specific team selected against patient acuity, not pre-assigned. Specialist crews available for neonatal, paediatric, ECMO and bariatric.
Sending hospital, ground ambulance, aircraft, ground ambulance, receiving hospital, coordinated by one operations desk.
Coordinated insurance, assistance, customs and immigration arrangements across borders.
Typical time from confirmed booking to clinical and aircraft team committed and en route.
Medical director on call at all times for clinical decisions during the mission.
Medical transfer & repatriation desk
You do not need a complete clinical picture to contact us. Tell us where the patient is and where they need to go, and a coordinator will start assessing options, aircraft, clinical configuration, crewing, clearances and ground ambulance, while the rest of the information is still being gathered.
Where the patient is now
City or country, and the facility type if you know it
Where they need to go
City, country, or receiving hospital if already arranged
Rough timing
Today, within 24 hours, or later this week
How they are travelling
Seated, wheelchair, stretcher, or intensive care, an estimate is fine
Clinical acceptance and aircraft availability are confirmed after review by the clinical team and the receiving facility. Contacting us does not by itself confirm a flight, a crew or acceptance of the patient.
Or email medical reports and case detail to charters@aviall.com.au
Privacy: patient details and uploaded reports are handled as sensitive information, stored in restricted storage, and passed only to the coordinators and clinicians working the case. They are never written into web addresses, advertising platforms or analytics events.
Urgent charter? Our ops desk is staffed 24/7.
Aircraft options within the hour and a written quote with an indicative wheels-up window.
Mission examples · Illustrative
Representative mission profiles drawn from recurring work. Identifying details, operators, hospitals, routes, aircraft tail numbers, are intentionally omitted.
A complex case with ventilator and infusion support required movement from a regional Pacific facility back to a domestic tertiary centre. Aviall configured a long-range jet with a critical-care medical fit-out, coordinated bed-to-bed handover with both treating teams, and managed customs and immigration at each stop.
Outcome
Bed-to-bed transfer completed without clinical deterioration en route.
A neonate requiring escalated care had to be moved from a regional hospital to a metropolitan paediatric tertiary centre. Aviall coordinated an aeromedical aircraft and a specialist retrieval team, with isolette-compatible loading and parent transit on the same airframe.
Outcome
Patient delivered to receiving NICU within the clinical window agreed by both teams.
An incident at a remote mine site required immediate movement of a trauma patient to a metropolitan trauma centre. Aviall launched on the standing medevac protocol, with a clinical team mobilised in parallel and the receiving trauma team pre-briefed before take-off.
Outcome
Patient on the operating table at the receiving centre well inside the planned window.
Following a regional medical surge, an insurer required several patients moved out of an under-resourced facility on a single mission. Aviall configured a larger airframe with multiple stretcher positions, a senior medical lead and ground ambulance staging at both ends.
Outcome
All patients transferred safely on a single rotation; receiving facility briefed before arrival.
Where the clinical picture allowed, Aviall arranged a stretcher booking on a commercial wide-body service with a medical escort, including airline approvals, MEDIF clearance, oxygen calculations and ground handover.
Outcome
Cost-effective repatriation completed without the need for a dedicated airframe.
A transplant programme required time-critical movement of a viable organ between two metropolitan centres with a hard ischaemic window. Aviall held an aircraft on standby, coordinated tarmac transfers at both ends and ran a flight-following bridge with the surgical team.
Outcome
Organ delivered inside clinical viability window; recipient surgery proceeded on schedule.
Specialised capability
FAQ
We respond within minutes and can typically mobilise aircraft and a clinical team within hours of a confirmed booking on regional missions. International missions involving permits and tech stops sit between four and eight hours. We provide a realistic activation window with the quote, not a best-case estimate.
Keep exploring
Why operators, brokers and end clients keep calling back
"Single point of clinical accountability from the call to bed-to-bed handover. Our retrieval team had everything they needed before wheels-up."
, Aeromedical retrieval lead · Tertiary hospital network
"The case management discipline matched our internal standards. That is unusual in the assistance market."
, Operations director · International medical assistance company
"Aircraft selection was driven by the patient's clinical picture, not by what was on the apron. That is the right way around."
, Critical-care physician · Repatriation case
Send us the patient location, destination and condition, or call the medical desk. Either reaches a duty coordinator, 24 hours.
Tell us where the patient is and where they need to go, that is enough to start. Our medical desk is staffed 24 hours. Attach an existing RFQ, packing list or photos straight from your phone, partial detail is enough to start.
Or email your RFQ directly to charters@aviall.com.au
24/7 ops desk. Quote inside the hour.