Air ambulance cabin arranged for a clinical crew to work in flight
    24/7 Operations Desk · Active Now

    Clinical crew · Configuration

    Medical Team Considerations for Air Transfers

    The team is configured to the patient's level of support. This explains the usual configurations and how they are decided, by clinicians, not by a sales conversation.

    Already have an RFQ prepared? Email charters@aviall.com.au

    Case matched
    Not a fixed package
    Credentialled
    Crews sourced per case
    Hospital teams
    Accommodated
    24 h
    Medical desk

    Speaking to someone is usually the fastest way to start.

    Our medical transfer desk is staffed 24 hours. You do not need complete information to make the first call, the current location of the patient and where they need to go is enough to begin.

    Patient information is treated as sensitive. Medical detail and uploaded reports go only to the clinical and operations coordinators handling the case, are never placed in web addresses, and are never shared with advertising or analytics platforms.

    How the configuration is decided

    The crew configuration follows the patient's current level of support and what could reasonably change in flight. That determination sits with the treating clinicians and, where relevant, the receiving facility. Our role is to source and coordinate a crew that matches what they specify.

    We are a charter and medical transfer coordinator: we source appropriately credentialled crews from medical providers and operators for each case rather than employing a standing clinical roster. We name the configuration and the credential level for your case in writing, and we do not present invented clinicians or credentials.

    Medical escort on a commercial flight

    For a stable patient who can travel seated or in a commercially arranged stretcher, a medical escort accompanying them on a scheduled service can be the appropriate and considerably less expensive option. The escort manages medication, monitoring within scope, mobility, transfers through the airport, and continuity of care during the journey.

    It suits stable patients where the airline accepts carriage, the itinerary is workable, and the treating team supports it. It does not suit patients who need continuous intensive monitoring or whose condition may deteriorate.

    Flight nurse configurations

    A flight nurse transfer covers stable patients who nonetheless need clinical attendance throughout: oxygen therapy, monitoring, medication administration, wound or drain management, and safe handling on and off the aircraft.

    Where the case warrants more capability, a nurse and paramedic combination broadens the skill mix, useful for patients requiring more active management or where handling and extrication at either end is complex.

    Doctor-led and critical care teams

    For ventilated patients, patients on vasoactive infusions, complex sedation, or those at genuine risk of in-flight deterioration, a doctor-led team is the appropriate configuration. In practice that generally means a retrieval or critical care doctor working with a flight nurse or critical care paramedic.

    The most complex categories, extracorporeal support, complex paediatric and neonatal transfers, high-risk obstetric cases, are configured case by case with specialist providers, and the receiving service's requirements often shape the team directly.

    • Ventilated patients and those requiring airway management in flight
    • Vasoactive infusions, complex sedation or invasive monitoring in place
    • Realistic risk of deterioration during the sector
    • Specialist categories requiring dedicated retrieval capability

    Hospital-nominated and accompanying teams

    Sometimes the right team is the one already caring for the patient. Treating hospitals and retrieval services frequently prefer to send their own clinicians, particularly for specialist paediatric, neonatal and extracorporeal cases.

    That is a straightforward arrangement from our side. We configure the aircraft for the team's equipment and seating requirements and coordinate the movement around them, including their return travel where required.

    What the medical crew does either side of the flight

    The clinical team's involvement starts at the bedside, not at the aircraft steps. They attend the departing hospital, take a documented handover from the ward, travel with the patient in the ground ambulance, remain with them throughout the flight, and hand over to the receiving team at the destination bed.

    That continuity is the point of the model. A transfer where responsibility changes hands four times has four opportunities for information to be lost.

    What we will not do

    We will not assess a patient, offer a clinical opinion on suitability, or state that a particular configuration is medically sufficient. Those are determinations for qualified treating clinicians and the receiving facility.

    We also will not guarantee a transfer before the clinical acceptance, aircraft, crew and clearances are actually in place. Where we think a case should be staged differently or handled by a different level of care, we will say so.

    Crew configurations coordinated

    Medical escort

    Accompanied travel on a scheduled service for stable patients.

    Flight nurse

    Clinical attendance throughout for stable but dependent patients.

    Nurse and paramedic

    Broader skill mix for more active management and complex handling.

    Doctor-led critical care

    Ventilated and infusion-dependent patients, and deterioration risk.

    Specialist retrieval

    Paediatric, neonatal, obstetric and extracorporeal cases configured case by case.

    Hospital-nominated teams

    Aircraft configured around a treating service's own clinicians.

    Medical transfer & repatriation desk

    Request a medical transfer

    You do not need a complete clinical picture to contact us. Tell us where the patient is and where they need to go, and a coordinator will start assessing options, aircraft, clinical configuration, crewing, clearances and ground ambulance, while the rest of the information is still being gathered.

    Enough to start

    • Where the patient is now

      City or country, and the facility type if you know it

    • Where they need to go

      City, country, or receiving hospital if already arranged

    • Rough timing

      Today, within 24 hours, or later this week

    • How they are travelling

      Seated, wheelchair, stretcher, or intensive care, an estimate is fine

    Helpful, but can follow

    • A medical report, discharge summary or fit-to-fly assessment, uploaded securely
    • Treating team or transfer-desk contact, so our clinical coordinator can speak with them directly
    • Insurer, assistance company or funding arrangement, if one applies
    • Receiving hospital acceptance, where that is still being organised

    Clinical acceptance and aircraft availability are confirmed after review by the clinical team and the receiving facility. Contacting us does not by itself confirm a flight, a crew or acceptance of the patient.

    Or email medical reports and case detail to charters@aviall.com.au

    Privacy: patient details and uploaded reports are handled as sensitive information, stored in restricted storage, and passed only to the coordinators and clinicians working the case. They are never written into web addresses, advertising platforms or analytics events.

    Urgent charter? Our ops desk is staffed 24/7.

    Aircraft options within the hour and a written quote with an indicative wheels-up window.

    Mission examples · Illustrative

    What this looks like in operation

    Representative mission profiles drawn from recurring work. Identifying details, operators, hospitals, routes, aircraft tail numbers, are intentionally omitted.

    International · Repatriation

    Long-range stretcher repatriation across the Pacific

    A complex case with ventilator and infusion support required movement from a regional Pacific facility back to a domestic tertiary centre. Aviall configured a long-range jet with a critical-care medical fit-out, coordinated bed-to-bed handover with both treating teams, and managed customs and immigration at each stop.

    Outcome

    Bed-to-bed transfer completed without clinical deterioration en route.

    Neonatal · Critical

    Neonatal transfer to a tertiary paediatric centre

    A neonate requiring escalated care had to be moved from a regional hospital to a metropolitan paediatric tertiary centre. Aviall coordinated an aeromedical aircraft and a specialist retrieval team, with isolette-compatible loading and parent transit on the same airframe.

    Outcome

    Patient delivered to receiving NICU within the clinical window agreed by both teams.

    Remote · Mining medevac

    Trauma extraction from a remote mine site

    An incident at a remote mine site required immediate movement of a trauma patient to a metropolitan trauma centre. Aviall launched on the standing medevac protocol, with a clinical team mobilised in parallel and the receiving trauma team pre-briefed before take-off.

    Outcome

    Patient on the operating table at the receiving centre well inside the planned window.

    Team configurations, quick reference

    Decided by
    Treating clinicians and the receiving facility
    Lowest configuration
    Medical escort on a scheduled service, stable patients
    Common configuration
    Flight nurse, or nurse and paramedic
    Critical care
    Retrieval or critical care doctor with nurse or paramedic
    Specialist cases
    Paediatric, neonatal, obstetric, extracorporeal, case by case
    Our role
    Sourcing and coordination, not clinical assessment

    FAQ

    Frequently Asked Questions

    The treating clinicians, in consultation with the receiving facility. We source and coordinate a crew that matches what they specify, and we confirm the configuration in writing for your case.

    Why operators, brokers and end clients keep calling back

    Credibility built on operational discipline, not marketing

    "Single point of clinical accountability from the call to bed-to-bed handover. Our retrieval team had everything they needed before wheels-up."

    , Aeromedical retrieval lead · Tertiary hospital network

    "The case management discipline matched our internal standards. That is unusual in the assistance market."

    , Operations director · International medical assistance company

    "Aircraft selection was driven by the patient's clinical picture, not by what was on the apron. That is the right way around."

    , Critical-care physician · Repatriation case

    Need a medical crew configured for a transfer?

    Tell us the two locations and what the treating team has specified. We will confirm the crew configuration, aircraft options and realistic timing.

    Have a live requirement?

    Tell us where the patient is and where they need to go, that is enough to start. Our medical desk is staffed 24 hours. Attach an existing RFQ, packing list or photos straight from your phone, partial detail is enough to start.

    Requirement

    Medevac / Air Ambulance

    Only the first four fields are needed to start. Anything clinical can follow by phone, email or upload. Patient information is handled as sensitive and is never shared with advertising or analytics platforms.

    AttachmentsMedical reports, fit-to-fly assessments or insurer authorisations, uploaded to restricted storage. Files up to 20MB each, 10 max. PDF, Word, Excel, CSV, images or email files.

    Final medical and operational acceptance is subject to clinical review and aircraft/operator availability. Submitting this form does not confirm an aircraft or a medical crew.

    Goes straight to our charter desk at Charters@Aviall.com.au. Submitting an RFQ does not confirm an aircraft.